Refund Policy

Last updated: May 6, 2026

Thank you for shopping at shop.hasintha.dev. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, your digital product must be defective, inaccessible, or significantly different from the description provided.

Since our products are digital downloads, they cannot be "returned" in the traditional sense. However, if you experience issues with your purchase, please contact us immediately so we can resolve the problem.

Refunds

Once we receive your refund request and verify the issue, we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment through PayHere.

Please note that refunds are processed within 5-10 business days after approval. The exact time for the refund to appear in your account depends on your payment provider.

Exchanges

If you would like to exchange your digital product for a different product, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

  • Products purchased more than 7 days ago
  • Products where you simply changed your mind
  • Products where you lack the technical knowledge to use them
  • Products that are not compatible with your specific setup (unless compatibility was explicitly guaranteed)
  • Products where the license terms have been violated

Damaged or Defective Items

In the unfortunate event that your digital product arrives damaged, defective, or is inaccessible, please contact us immediately at contact@hasintha.dev. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Examples of defective products include:

  • Corrupted or damaged files that cannot be opened
  • Missing essential files or components
  • Product does not match the description provided
  • Critical bugs or errors that prevent basic functionality

Return Shipping

Since our products are digital and delivered electronically, there are no shipping costs associated with returns. However, you are expected to delete all copies of the product from your devices once a refund is issued.

Processing Time

Refunds will be processed within 5-10 business days after we approve your refund request. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider (PayHere and your bank).

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team:

We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Note: This Refund Policy is specific to digital products. All sales are final unless the product is defective or inaccessible. We offer a 7-day money-back guarantee for legitimate issues.