Return Policy

Last updated: May 5, 2026

1. Digital Products Policy

Due to the nature of digital products, all sales are generally final. Once a digital product has been delivered and is accessible, it cannot be "returned" in the traditional sense.

2. 7-Day Money-Back Guarantee

We stand behind the quality of our products. If you experience any of the following issues within 7 days of purchase, you may be eligible for a full refund:

  • The product file is corrupted or inaccessible
  • The product does not match the description provided on the product page
  • Technical issues prevent you from accessing or using the product
  • The product contains significant defects that make it unusable

3. Non-Refundable Situations

Refunds will NOT be granted in the following situations:

  • Change of mind after purchase
  • Lack of technical knowledge to use the product
  • Compatibility issues with your specific setup (unless explicitly guaranteed)
  • You found a similar product elsewhere at a lower price
  • You no longer need the product
  • Requests made after the 7-day guarantee period

4. How to Request a Refund

4.1 Contact Us

To request a refund, please contact us within 7 days of your purchase:

4.2 Required Information

Please include the following information in your refund request:

  • Your order number or order ID
  • Email address used for purchase
  • Product name
  • Detailed explanation of the issue
  • Screenshots or error messages (if applicable)

4.3 Review Process

We will review your refund request within 2-3 business days. We may ask for additional information or attempt to resolve the issue before processing a refund.

5. Refund Processing

5.1 Approval

If your refund request is approved, we will initiate the refund through Lemon Squeezy, our payment processor.

5.2 Processing Time

Refunds are typically processed within 5-10 business days. The exact time depends on your payment method and financial institution.

5.3 Refund Method

Refunds will be issued to the original payment method used for the purchase.

6. Product Access After Refund

Once a refund is issued, you are expected to delete all copies of the digital product and cease using it. Continued use after a refund may result in legal action.

7. Chargebacks

If you file a chargeback or payment dispute with your bank or credit card company instead of contacting us first:

  • We will provide evidence of product delivery to your payment provider
  • Your account may be permanently banned from future purchases
  • We reserve the right to pursue legal action for fraudulent chargebacks

Please contact us directly before initiating a chargeback. We are committed to resolving issues fairly.

8. Exceptions and Special Cases

8.1 Duplicate Purchases

If you accidentally purchase the same product twice, please contact us immediately. We will issue a refund for the duplicate purchase.

8.2 Technical Support

Before requesting a refund for technical issues, we encourage you to contact our support team. Many issues can be resolved quickly with proper assistance.

9. Subscription Products

If we offer subscription-based products in the future:

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial subscription periods

10. Updates and Product Changes

We may update or improve our products over time. These updates do not entitle you to a refund. You will have access to updated versions of products you've purchased.

11. Contact for Questions

If you have questions about our Return Policy, please contact us:

12. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting. The "Last updated" date at the top of this page indicates when the policy was last revised.

13. Governing Law

This Return Policy is governed by the laws of the Democratic Socialist Republic of Sri Lanka.